• Introduction ​

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Firefly Systems ("we," "our," or "us") respects your privacy. This Policy explains how we collect, use, share, and protect personal information when you visit our Website, use our services, or interact with us — including through SMS/text messaging. Using our Website or services, or opting in to our communications, means you agree to this Policy. This Policy is linked in the footer of every page and presented at the point of mobile opt-in.

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• Information We Collect

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1. Contact details (name, email, phone, company) submitted through forms, consultations, or job applications

2. Mobile phone number and consent status when you opt in to SMS/text communications

3. Account, billing, and payment information when you use our services

4. Automatically collected data: IP address, browser/device information, pages visited, and cookies (see Section 6)

5. Information from third parties, such as public professional profiles, partner referrals, or carriers confirming SMS delivery/consent status

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• How We Use Your Information

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We use your information to provide and improve our services, process inquiries and job applications, send transactional and (where opted in) marketing or SMS communications, analyze Website performance, comply with legal obligations, and protect the security of our Website and services.

Legal bases include your consent, contractual necessity, our legitimate business interests, and compliance with law.

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• Sharing of Information

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We do not sell, rent, or trade your personal information. We share it only with: service providers who support our Website and operations (under confidentiality obligations); partners, with your consent; parties required by law or legal process; and successors in a merger, acquisition, or asset sale.

 

Mobile Opt-In, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

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• Data Retention

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We keep personal information only as long as needed for the purposes above or as required by law — generally up to 2 years for inquiry/contact data and up to 1 year for job applications (unless you're hired).SMS consent records are kept as needed to demonstrate compliance, then deleted or anonymized. You may request deletion of your data, or opt out of SMS, at any time by emailing privacy@fireflysystems.net.

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• Cookies

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Our Website uses essential, analytics, and preference cookies to operate the site and understand visitor behaviour. You can control or disable cookies through your browser settings, though this may affect site functionality.

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• SMS / Text Messaging Program

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Consent to receive SMS messages is never a condition of purchase. Message frequency varies; message and data rates may apply. Reply "STOP" to opt out at any time or "HELP" for assistance. As stated in Section 4, Mobile Opt-In, SMS Consent, and phone numbers collected for SMS purposes will not be shared with any third party or affiliates for marketing purposes.

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• International Transfers & Your Rights

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As a company serving clients globally, we may transfer and process your data outside your country of residence, with appropriate safeguards (including GDPR compliance where applicable). Depending on your location, you may have rights to access, correct, delete, restrict, or port your data, object to certain

processing, and withdraw consent (including SMS consent) at any time. Contact:- privacy@fireflysystems.net to exercise these rights; we respond within 30 days.

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• Data Security

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We use HTTPS encryption, access controls, and regular security reviews to protect your information. No method of internet transmission is 100% secure, so we encourage caution when sharing personal information online.

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• Other Important Information

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Our Website may link to third-party sites whose privacy practices we don't control. Our services are not directed at individuals under 18, and we do not knowingly collect data from minors. We may update this Policy periodically; the Effective Date above reflects the latest revision.

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• Contact Us

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Email: privacy@fireflysystems.net

Website: www.fireflysystems.net